Refund policy

We want every piece from The Ashly to bring you joy. If something isn't right, we're here to make it easy.

Return Window

You may request a return within 7 days of delivery.

Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition you received it
• In its original packaging
• Accompanied by proof of purchase (order confirmation or invoice)

Please note: due to the handcrafted and small-batch nature of many of our pieces, slight variations in texture, finish, or material are natural characteristics — not defects — and are not eligible for return on that basis alone.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please contact us within 48 hours of delivery at hello@theashly.in with your order number and photos of the item. We'll arrange a replacement or full refund at no extra cost to you.

How to Initiate a Return

1. Email hello@theashly.in with your order number and reason for return
2. We'll confirm eligibility and share return instructions
3. Once we receive and inspect the item, we'll process your refund or replacement

Refunds

Approved refunds are processed to your original payment method within 5–7 business days of us receiving the returned item.

Non-Returnable Items

Sale items, gift cards, and made-to-order/custom pieces are final sale and not eligible for return, unless damaged in transit.

Questions?

We're happy to help — reach us at hello@theashly.in.